The first aspect to think about is, who is this for and who will be using this product? The user should always be the key point of thought.
Every User is different. I would need to find out what are the key information each users needs access, so that I can better address their problem.
What is the main problem that the users are facing.
How does the product align with the companies mission and goals
As this would be an update to what exists at the moment I would need to find out more information about the care planning tools and what is being fragmented and missed within this user path.
I would need to find out what are the main pain points at the moment. What are the users finding partcularly frustraiting about the current app.
I would then think about ways in which I could improve the user journey, so that each user can get to their main end goal.
The most important step would be to do user research. This would save time and money as well as giving the end user exactly what they are looking for. Doing user research will help with designing a more efficient and effective product.
There are many different methods in gathering research:
Continuously doing user research and testing throughout the whole product development will make sure that my designs are not based on just my assumptions but delivering a product where the end user problems are solve.
User testing would help me to understand the user better and to see what they are currently doing. How they are navigating through the app and differenciate between what I think the user wants and what the user thinks they want. This would give me the chance to really get to know the user. Working with the user to build a product that they themselves would be using.
It is very important to use empathy and build a rapport with the end user so that I can see things from their point of view. Actually listen to the problems that they are faced with and build a better product for them to use.
I provide designs and solutions that go beyond skin-deep. User Experience is the science behind my designs, allowing a genuine focus on the product’s ease of use and the entire customer lifecycle.
My UX Strategy